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FAQ

FAQ2022-10-14T18:51:24+00:00
Can I bring my own decorations?2022-10-14T18:31:06+00:00

Yes, you can. However, you are not allowed to stick anything to the walls.

Can I bring a Pinata to a birthday party?2022-10-14T18:35:35+00:00

Yes, Pinata can be done inside birthday rooms as long as it contains no confetti and all candies are wrapped.

Is it possible to exchange kids and adults in the package?2022-10-14T18:36:10+00:00

No, it is not. Any person who is below 18 is considered a child and anyone who is 18 and above is considered an adult.

Do toddlers count for birthday parties?2022-10-14T18:36:58+00:00

Yes, any person who comes to a birthday party counts as they will count in our maximum capacity.

Can I remove the cake from the birthday package and have a special price?2022-10-14T18:37:40+00:00

No, you can choose if you want the cake or not but we will not reduce the price.

What are the ‘’accessories & decorations’’?2022-10-14T18:38:19+00:00

There are different coloured hats, blowouts, a red table cloth, white plates, white napkins and cups as well as the happy birthday banners on the walls.

Is it possible to have half vanilla half chocolate cake?2022-10-14T18:38:52+00:00

No

Is it allowed to bring a stroller inside?2022-10-14T18:39:27+00:00

No, strollers can be left in the cloakroom.

What is meant by ‘’Unlimited access if capacity allows’’?2022-10-14T18:40:09+00:00

Kazoom Café has a maximum capacity for the number of people inside. When you make a birthday reservation, you will usually be given a certain amount of duration guaranteed to stay at Kazoom. This duration depends on the reservations of that day. Since it is given weeks in advance, it may not be 100% accurate. Therefore, the day of the birthday, if Kazoom is not at maximum capacity after the estimated duration is over, you can stay longer.

Are loot bags included in birthday packages?2022-10-14T18:40:46+00:00

No

Do I need to make a reservation to come to play?2022-10-14T18:41:26+00:00

Yes, but you can always try without one

Are wheel chairs allowed inside?2022-10-14T18:42:09+00:00

Yes, it is. However, we usually try to clean the wheels before you bring it in

What are the age limits at Kazoom?2022-10-14T18:42:48+00:00

Kazoom Café has no age limits however it’s more for the younger ones. Everyone is allowed to play in the structure including the adults. We suggest that younger children should be accompanied in the structure.

Is there a senior price?2022-10-14T18:43:22+00:00

No

Are you a peanut free environment?2022-10-14T18:43:58+00:00

No, we are not. We are peanut aware (food contains no peanut), however, we cannot guarantee the traces.

Is there free Wi-Fi at your facility?2022-10-14T18:44:44+00:00

Yes

Can we bring our own food?2022-10-14T18:45:22+00:00

Yes (for birthday parties only) there is a $30 fee and as long as it is consumed in the room, has no peanuts and no alcohol.

Why charge $30 to bring food?2022-10-14T18:46:03+00:00

Part of the fee is to clean up the food in the room and the other part is because we also offer food at our facility and we have lost the business from you.

If I have 30 or more kids how do I book the rooms?2022-10-14T18:46:38+00:00

You would have to book 1 small room and 1 big room. You can either take multiple packages to include all the guests that are coming to your party or pay 1 package and pay all the extra parents and children and the extra $66/30 minutes for the extra room.

Can I change the time of the party after I pay the reservation deposit?2022-10-14T18:47:21+00:00

Yes you can, however there is a charge of $35.

Can I bring alcohol?2022-10-14T18:47:53+00:00

if you are caught bringing alcohol in the facility you and any of your guests will be asked to leave without a refund.

Why do we have to wear socks?2022-10-14T18:48:27+00:00

For cleanliness of the facility and for safety of the children. If a child slides down the slide they must have non sticky socks so that their feet do not get caught in the slide which can cause injury.

Can I bring my baby food in the facility for a child under 1 years old?2022-10-14T18:49:18+00:00

Milk and water are allowed to be brought in the facility. Any puree food can be brought in but any other food cannot.

Why can’t I bring my own food into your facility?2022-10-14T18:49:57+00:00

We are a nut aware environment and the only way for us to stay this way is to not allow outside food.

Can I bring food if I or my children have special diets (halal, kosher, vegan, vegetarian, allergies etc.)2022-10-14T18:50:38+00:00

However, on Tuesdays (if it’s not during the holidays), we allow peanut free food from outside. We open a private room between 10:30 AM and 2:30 PM to costumers to consume their own food.

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